• Received a delivery card?

    You weren’t there to sign and we left a card in your letterbox.
  • Rearrange a pinpoint delivery.

    Receiving parcels made easy – we like to hand over your parcels in person.
  • Received a delivery card?

    You weren’t there to sign and we left a card in your letterbox.
  • Rearrange a pinpoint delivery.

    Receiving parcels made easy – we like to hand over your parcels in person.

Receiving parcels


You’re expecting a delivery from us and you’d like to know exactly where it is. Or you’d like to use the QR code or parcel ID to manage your delivery:

  • Arrange redelivery
  • Choose delivery date
  • Change delivery address
  • Specify a place to deposit your parcel

 

Track delivery

Tell us the tracking number and the addressee’s postcode, and we’ll let you know where your delivery is.

Enter tracking number

Enter postcode

Need help?

Managing a delivery

Did we leave you a card?

You weren’t there to sign and we left a card in your letterbox.

Please let us know your redelivery preferences.

 

Scan the QR code on your card or enter the parcel ID in the box below. This will take you directly to the delivery options.

 

You can arrange redelivery, choose a delivery date, change the delivery address or specify a place to leave your parcel.

Enter parcel ID

Help

We are there to ensure that you recieve the best service. That’s why we’ve put together our FAQ section. If you can’t find the information you are looking for here, feel free to call our Customer Service – our staff will be happy to help.

Customer Service

Monday to Friday, 07.00 am to 07.00 pm

German 044 438 50 40
French 021 821 02 02
Italian 091 611 54 84
English 044 438 50 40
Email service@planzer-paket.ch
Arrange redelivery
Track delivery
Send a parcel

To request a redelivery, please enter your parcel ID.

Enter parcel ID

Need help?

Expecting a delivery? Let us know your tracking number and postcode, and we’ll tell you where it is.

Enter tracking number

Need help?

Enter postcode

Help +41 (0) 44 / 438 50 40 Email us Contact form Customer portal Jobs