Customer Service Centre

We are here for you


Whether you are sending a parcel or waiting to receive one: we look forward to getting to know you and are happy to help you with any queries you may have. We have put together a list of answers in our FAQ section. If you can’t find the information you are looking for here, feel free to email or call us – we’ll be happy to help.

Send us a message


You can also get in touch using our contact form.

Customer Service Centre
Monday to Friday
08.00 am to 06.00 pm

 

If applicable, please have your tracking number ready. Thank you.

German 044 438 50 40
French 021 821 02 02
Italian 091 611 54 84
English 044 438 50 40
Email service@planzer-paket.ch
If it is about your shipment, please include the shipment number in your email. Thank you.

Our locations


Basle

Planzer KEP AG
Salinenstrasse 63
4133 Pratteln

Mr Andreas Hundsrückl
ahundsrueckl@planzer-paket.ch

Grisons

Planzer KEP AG
Via Zups 2
7013 Domat/Ems

Mr Vjekoslav Curic
vcuric@planzer-paket.ch

Ticino

Planzer KEP AG
Via Industrie
6934 Bioggio

Mr Michele Galli
mgalli@planzer-paket.ch

Zurich

Planzer KEP AG
Hermetschloostrasse 12
8048 Zürich

Mr Negoslav Mihajlovic
nmihajlovic@planzer-paket.ch

Berne

Planzer KEP AG
Murtenstrasse 85
3008 Bern

Mr Selmir Muminovic
smuminovic@planzer-paket.ch

Geneva

Planzer KEP AG
Route des Jeunes 6
1227 Carouge

Mr Matthieu Desilles
mdesilles@planzer-paket.ch

Vaud

Planzer KEP AG
Chemin de l'Islettaz
1305 Penthalaz

Mr Adérito Pereira
apereira@planzer-paket.ch

Thurgovia

Planzer KEP AG
Weinfelderstrasse 6
8560 Märstetten

Mr Sandro Martin
smartin@planzer-paket.ch

Valais

Planzer KEP AG
Rue des Fougères 2
1964 Conthey

Mr David Marchioro
dmarchioro@planzer-colis.ch

Schwyz

Planzer KEP AG
Seewernstrasse 203
6423 Seewen SZ

Mr Marc Bruhin
mbruhin@planzer-paket.ch

Argovia

Planzer KEP AG
Hardfeld 3
5742 Kölliken

Mr Nicolas Pascal Alain Beauvoir
nbeauvoir@planzer-paket.ch

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